Refused to Pay Winnings
Terrible support. No real answers, just copy-paste replies.
Everything players have told us, newest first. We moderate for abuse and spam, never for tone.
Terrible support. No real answers, just copy-paste replies.
They promised fast payouts but dragged the process for weeks.
Not sure if it's just bad luck, but I’ve played over 50 different slots and barely got any wins. Feels like the RTP is way lower than advertised. Frustrating experience.
They send loads of promo emails but the offers are never that exciting. Small amounts, high wagering, and limited to specific games I don’t even play.
I deposited £100 and got absolutely nothing back. Not even small wins to keep me going. It honestly felt like the games were designed to drain your balance instantly. Won’t be playing here again.
Had an issue with a bonus not activating, so I contacted support. They responded within a few hours and credited it manually. That kind of support is rare with online casinos these days.
Joined last week and found the registration process smooth. There are loads of slots to choose from and a few jackpots that caught my eye. Haven’t had a big win yet, but the gameplay is fun and responsive.
All ok until you win a substantial amount of money! Live chat is just dismissive and no help at all, been waiting 3+days for a withdrawal of almost £5k… no sign of it turning up anytime soon
Terrible customer service… I’ve made a withdrawal and been charged a fee for withdrawing my own money. I haven’t even received my winnings yet. I will be making a claim shortly if my money is not in my bank AVOID this casino.
Signed up mostly for the welcome bonus — played through it and ended up winning a little extra. Loved the slot variety too. Not saying it’s perfect, but I had a great time and will probably play again.
The game froze right after I hit a £120 bonus win. When it reloaded, the win was gone. Support just kept repeating it was a ‘connection issue’ and refused to compensate. How convenient for them.
Had a great experience playing Aviator and a few Pragmatic Play slots. Actually managed to cash out a nice win. Felt fair, and the process was transparent. Highly recommended!
Excellent casino, lots of good games with good wins best casino so far helpful customer service try it and see.
Tried getting help through live chat and had to wait almost an hour for a response. When they finally replied, it was a copy-paste answer that didn’t solve my issue.
The user interface is clean and super easy to navigate, even for beginners.
Had a decent win last weekend and was worried I'd have to chase them for my cash, but withdrawal was approved same day. Customer support was also quick when I had a login issue. Top marks.
Honestly didn’t expect much when I signed up, but after winning £150 on Starburst, I withdrew and it was processed the next day. No unnecessary delays, no crazy verification runaround. Really impressed.
I had to submit documents multiple times and still got my account locked for ‘security reasons.’ Didn’t feel worth the effort—ended up quitting.
I tried to withdraw my winnings and they kept asking for more documents, even after I submitted everything. Took over a week to finally get verified. Not ideal for new players.
I deposited £20 using PayPal, played for a bit, and then got logged out. When I tried to log back in, it said “account suspended.” No reason given. They kept my money and stopped replying to emails. Feels like theft.