Planet7Casino.com has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward. Which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 Casino is owned and operated by the Ace Revenue Group. Which was formerly the Crystal Palace Group. Which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet7Casino.com boasts of having excellent customer service and is giving its players email, live chat. And TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players. But we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site. There appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software – Planet7Casino.com Review
We have to give Planet7Casino.com credit here. As a U.S. facing online casino, their options for software suppliers is limited. But they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry. And they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites. Which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Of course, it’s always the video slots that take up most lobby space. But then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
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This casino has no plan
This casino has no plan on rewarding there members over 8 months ago they said they will roll our a new loyalty program for their players and all playing in the interim would have been considered to compensate and reward them.
ABSOLUTE SCAM!!!!!!!! I have NEVER won a thing from this site,its a disgrace to online betting!!!!! IM DONE. I can honestly say this is the WORST site I have ever played,I regret every penny I have put on this diabolical site!!!!!!!
Set a deposit limit that was just ignored, scary stuff
Still no money back
Still no money back, their customer service canny even tell when you can get your money back..very tricky, they delayed intentionally hoping that u will put your money back and lose it. Delaying withdrawal is a trick
Pretty simple and fast
The particular are living talk seemed to be invaluable as well as helped me spend to fix our dilemma very simple and quickly.
Very best gambling house on the market
My partner and i however love playing it is really an incredibly extremely good site compared to others. Ideal internet casino out there i believe never had virtually any troubles rapidly payout.
I favor the particular casino
I favor the actual casino with the pleasant aid as well as great promos. the actual site is very well sorted out possesses a huge number of games.
Accomplish the many demands
Researching to other supplier connected with internet casino video game titles this blog meet every one of the wants.Rapid confirmation along with verification of private records
Fulfill all the requirements
Comparing to other provider of casino games this one fulfill all the requirements . Quick verification and confirmation of personal documents
I like the casino
I like the casino because of the nice support and great promos. the site is very well organized and has a large number of games.
I am not disappointed
I have been playing this casino more then a year now and i’m not disappointed.i can only recommend!
I didn’t believe it but this is legit. You actually do get real cash prizes and the slots are fun. They always have new slots. Also customer service was very nice and helpful when needed. If you want to gamble for real money from this casino is where it’s at. 5stars from me.!! Goodluck everyone.
I love it so much!!!
I love this website the best game ever fast replies if there’s any problems going on this website has helped me a lot when I mostly need it helps me be stress I love it so much!!!
Awesome it's fun
Awesome it’s fun
Don’t pay your winnings
DO NOT USE THIS COMPANY! I opened a new account with them and they deposited £2000, I won £3050 but they refused to pay my winnings as they said I’d had a bonus on a previous account even though my winnings weren’t gained through the bonus. I’ve now passed the matter to my solicitor, utterly disgusting set of cheats looking for an excuse not to pay out.
Planet7casino is a scam.
I’ve been trying to get my winnings since MAY of this year. Two months ago the told me a check would take too long so I requested it to be sent via Bitcoin. Still I’m being told it’s been escalated. I’ve s by several emails and have chatted with live support at least a 10 times and still I get a story about it being escalated to the finance department. This is a scam.